All You Need

To Know

Shipping

Policy

FREE SHIPPING ON ALL USA ORDERS OVER $75!

Items in stock will typically ship in 1-3 business days. We ship all packages using USPS Priority. Next Day Air Shipping will be added once the order has been packed and is ready to be shipped.

We can ship our products anywhere in the world using the shipping method of your choice - USPS, FedEx, DHL or UPS. Expedited shipping is also available upon request. We Insure all packages up to $50 by default and can provide more upon request.

RESHIPPING

Items shipped using an incorrect shipping address will not be forwarded to a new address if the shipping addressed inputted at check out was entered in incorrectly. Reshipping is approved on a case by case basis and is NOT guaranteed. Please be sure to double-check your shipping address to avoid being charged for reshipping. Packages that must be reshipped are not eligible for a refund or return. Orders under $100 are ineligible for reshipping unless otherwise approved. If reshipping is approved, a fee of $20.99 will be applied to complete a reshipment order. If you do not want the products reshipped a credit for the value of the product(s) will be offered for future purchases. Packages that are not claimed after 14 days will be discarded and will not be eligible for a reshipping, refund, or return. We encourage you to ensure all of your information is correct when placing an order. In addition, please track your shipments and anticipate their arrival. It is your responsibility to pick up your package from your local post office if you are unable to be present during arrival. If the product is shipped back to our facility, new shipping must be paid for reshipment. 

Payment & Refunds

PAYMENT

If payment is not received in accordance with the agreed-upon terms, the seller reserves the right to charge for collections, legal fees, interest, and any costs realized and/or deemed necessary to receive payment.

 

REFUNDS

Due to the nature of these products, all sales are final. Orders can be refunded prior to fulfillment and shipping but once the order has been fulfilled and/or shipped, no refunds will be issued. In the event that a refund is agreed to by the SELLER, there will be a 25% restocking fee paid by the BUYER. If accepted, the BUYER will ship all units to the SELLER at the BUYERS expense.

INTERNATIONAL ORDERS

Although these products are not Cannabis or Hemp-derived and are legal to use in all countries, there are instances where lack of education by customs officials, foreign and domestic may deny your shipment upon inspection. While we will do everything in our power to resolve any issues for our clients there are no guarantees that your shipment will be approved. BUY AT YOUR OWN RISK. While these situations are not common we do not cover refunds or replacements for international shipments that have been prepared and shipped. 

Terms & Conditions

WEBSITE TERMS AND CONDITIONS

 

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
Product pricing listed on the website is indicative and will be confirmed upon placement of order by Buy Terpenes. Website pricing can be changed at any time without notice. Pricing on the website is not indicative of material being available for sale.

 

GENERAL TERMS AND CONDITIONS OF SALE

 

REQUIREMENTS IN WRITING

These terms and conditions cannot be changed except by the duly authorized representatives of both parties in writing and no modification shall be affected by the acknowledgment or acceptance of purchase order forms containing different conditions.

 

 

WARRANTY SELLER warrants that the Material(s) delivered hereunder meets SELLER’s standard specifications for the Material(s), tested by SELLER. SELLER warrants further that such Material(s) is adequately contained, packaged and labeled and conforms to any promises and affirmations of fact made on the container and label, subject also, however to any limitations or special conditions referred to thereon. All Cartridges are warrantied against leaks and damages that occur during shipping. Proof of leaks and damages must be submitted in the form of photos within 7 days of purchase. If accepted, the BUYER will ship all damaged units to the SELLER at the BUYERS expense within ten (10) days of purchase.

 

THE WARRANTY SET FORTH ABOVE IS IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE CONTEMPLATED BY BUYER CONCERNING THE MATERIAL(S) AND CONTAINERS IN WHICH THE MATERIAL(S) IS SHIPPED, WHETHER OR NOT KNOWN BY SELLER. THE BUYER ACKNOWLEDGES THAT NO OTHER REPRESENTATIONS WERE MADE TO IT OR RELIED UPON BY IT WITH RESPECT TO THE MATERIAL(S) HEREIN SOLD.

 

 

LIMITATION OF LIABILITY

Buyer shall inspect within seven (7) days of receipt, each shipment of goods sold hereunder, for any damage, defect, or shortage. All claims by Buyer or others for alleged damage, defects, shortage, nondelivery, negligence or any other cause, whether or not enumerated (“defective performance”) shall be waived unless made in writing and received by Seller within seven (7) days after Buyer’s receipt of the goods; provided, however that as to any defective performance not reasonably discoverable within said seven (7) day period, all such claims shall be deemed waived unless made in writing and received by Seller within seven (7) days after Buyers receipt or non-receipt of the goods or within (7) days after Buyer learns of the facts giving rise to the claim, whichever shall first occur. Failure of Buyer to give notice of any claim within the applicable time period specified above shall be deemed an absolute and unconditional waiver of such claim.

Transportation charges for the return of goods shall not be paid by Seller unless authorized in advance by the Seller. Goods of a hazardous nature are purchased solely at the Buyers risk, and Buyer agrees to indemnify Seller against all claims and liability arising out of a safety related property of the goods purchased from the Seller, or products made in whole or in part from such goods whether such claims and liability are for negligence or otherwise. Seller shall not be liable for, and Buyer assumes responsibility and agrees to indemnify Seller for, all personal goods. In no event shall Seller be liable for, and Buyer shall indemnify Seller for, any incidental or consequential damages, or non-compliance with regulations of foreign governments.

 

BUYER’S EXCLUSIVE REMEDY, WHETHER IN TORT, CONTRACT OR OTHERWISE SHALL BE FOR MONEY DAMAGES WHICH SHALL NOT EXCEED THE PRICE FOR THE GOODS IN RESPECT TO WHICH THE CLAIM IS MADE, or at the election of the Seller, the repair of replacement of such goods at no additional charge to Buyer.

 

RISK OF LOSS - TERPENES. Unless otherwise set forth on the reverse side hereof, SELLER shall deliver all Material(s) to a carrier for transportation to BUYER’s place of business, but all costs of transportation and insurance to destination shall be borne by BUYER and all risks of loss shall pass to BUYER when the goods are delivered to the carrier. SELLER shall not be liable to BUYER for damage to Material(s) while in transit.

 

HANDLING, LOADING, UNLOADING AND CONTAINERS. Buyer acknowledges that the Material(s) may require special handling, storage, transportation, treatment or use to comply with applicable safety and environmental laws, and BUYER will take all action necessary to comply with these laws and avoid spills or other dangers to persons, property, or the environment.

 

 

GOVERNING LAW. The validity, interpretation, and performance of the sale shall be governed by the internal laws of the State of California, United States of America. In no event shall the United Nations Convention on the International Sale of Goods apply to this Contract or any transaction thereunder.

 

LOCAL LAW. It is the duty of the BUYER to check with state and local lawmakers, health agencies, and any governing body which they are subject to in regards to the BUYERS ability to include goods sold by the SELLER in their products. The

SELLER will not be held responsible for the BUYERS negligence or ignorance and will not be held liable for any loss of product, defamation, fines, legal fees, or other forms of reprimand incurred by the BUYER. The terpenes sold on this site are intended for food, beverage, topical, and aromatherapy use only.

 

Contact Us

Email:

Info@PeakSupplyCo.com​

Phone:

Customer Service

800-976-0341

North Hollywood

818-308-6227

Retail:

5664 Cahuenga blvd​

North Hollywood, CA

91601

Hours:

Mon-Fri:10:30am - 6:30pm

Sat-Sun: Appt Only

Shipping & Receiving:

Santa Cruz

California, USA

Email:
Info@PeakSupplyCo.com
Phone:
(818) 308-6227
Visit our Store:
5664 Cahuenga blvd.
North Hollywood CA
91601
Mon-Fri:10:30am - 6:30pm
(Walk-ins Welcome)
Sat-Sun: 11:00am - 6:30pm
(by Appointment only)
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NOTICE: 100% THC & CBD FREE products. Our Products DO NOT CONTAIN Cannabis or Hemp.
All Terpenes are sold as natural flavor & aroma enhancers and are intended for use in many types of products from food to perfume.
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